Support

We've got you.

Real humans read every message. Typical reply time: under 48 hours.

Email us

Fastest route

support@metriqbear.fit — include your account email and a screenshot if possible.

Quick fixes

Self-serve

  • No OTP email? Check Spam, wait 60s, use Resend (3 max).
  • Scan off? Good light, whole plate, confirm ingredients.
  • Steps missing? Open Health Connect once, then sync in Profile.

FAQ

Most answers live here

Privacy, trials, accuracy and medical questions are covered on the FAQ page.

Status

All systems operational. Planned maintenance is announced in-app 24h ahead.